Privacy Policy

1. About SpidLabs

SpidLabs is an AI automation and systems service provider based in Ahmedabad, Gujarat, India. SpidLabs provides services to clients globally, including visitors and clients from India, the United States, California, the United Kingdom, the European Union, and other regions.

SpidLabs is certified by the Government of India under MSME.

2. Information We Collect

We collect personal information only when you choose to contact us or submit information through a contact form on the website. The information we may collect includes:

• Name
• Email address
• Phone number
• Project description, message, or other details you choose to provide

We do not collect payment information through this website. We use Google Analytics to understand website traffic, page performance, and general visitor behavior. Google Analytics may collect usage information such as pages visited, device or browser information, approximate location, and interaction data through cookies or similar technologies.

We do not use Meta Pixel or any other advertising tracking pixels at this time.

Information submitted through our contact forms is stored securely in Supabase, which we use to manage and protect inquiry data.

3. How We Use Your Information

We use the information you provide to respond to your inquiry, understand your project requirements, communicate with you, schedule calls, prepare proposals, and provide requested AI automation or systems services.

We do not sell your personal information. We do not use your contact details for unrelated advertising.

4. Legal Basis for Processing

For visitors from regions such as the European Union and the United Kingdom, we process submitted information based on your consent when you contact us, our legitimate interest in responding to business inquiries, and the need to take steps before entering into or performing a service agreement.

5. Analytics and Tracking

We use Google Analytics to help us check website traffic and understand how visitors use our website. Google may process analytics data according to its own privacy practices. You can learn more about how Google uses data at Google's partner sites policy.

We currently do not use Meta Pixel or other advertising tracking pixels.

6. Sharing and Service Providers

We may use trusted tools or service providers to receive, store, route, or respond to your inquiry. These providers only process information as needed to support our business communication and service delivery.

Contact form submissions may be stored in Supabase and may be routed through trusted automation tools so our team can review and respond to your request.

We may also disclose information if required by law, regulation, legal process, or a valid government request.

7. International Visitors

SpidLabs serves clients globally. If you contact us from outside India, your information may be processed in India or in other countries where our service providers operate. By submitting information to us, you understand that your information may be transferred and processed outside your country of residence.

8. Data Retention

We keep submitted contact information only for as long as reasonably necessary to respond to your inquiry, manage business communication, provide services, comply with legal obligations, or maintain basic business records.

9. Your Rights

Depending on your location, you may have the right to request access to your personal information, correction of inaccurate information, deletion of your information, restriction or objection to certain processing, or withdrawal of consent where processing is based on consent.

California, EU, and UK visitors may contact us using the email below to make a privacy request. We will review and respond to valid requests in accordance with applicable law.

10. Security

We take reasonable steps to protect submitted information from unauthorized access, misuse, loss, or disclosure. However, no method of online transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

11. Children's Privacy

This website and our services are intended for business users and are not directed to children. We do not knowingly collect personal information from children.

12. Changes to This Policy

We may update this Privacy Policy from time to time. When we make changes, we will update the "Last updated" date at the top of this page.